Terms and Conditions

Effective Date: 28 November 2024

Welcome to Rubitex (“we”, “our”, “us”). By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree with these terms, you must not use our website.

1. General Terms of Use

By accessing or using this website, you agree to the following terms and conditions:

  • All content on this website, including but not limited to text, images, logos, videos, and other materials, is owned by Rubitex and is protected by copyright law.
  • You may not copy, reproduce, republish, upload, post, transmit, or distribute any content from this site without prior written consent from Rubitex.

2. Quotations

  • Quotation Requests: Our website allows customers (both retail and wholesale) to build their own quotation by selecting fabric swatches, prices, and quantities. This provides immediate access to our fabric selection and an initial costing.
  • Stock Verification: While the quotation system provides initial pricing, it does not reflect real-time stock availability. All quotation requests are subject to verification by our sales team to confirm the availability of stock or if the fabric needs to be ordered in.
  • Reservation Period: Fabric reservations are valid for three days only. After this period, the fabric will be made available to other customers.

3. Pricing

  • All prices listed on our website are exclusive of VAT. VAT will be added to the final invoice.
  • Prices are subject to change without notice. However, once an order is confirmed, the price at the time of confirmation will apply.

4. Payment Terms

  • Payment: All payments must be made in full and reflect in our bank account before collection or delivery can occur.
  • Proof of Payment: Please use your company name as a reference when submitting your proof of payment (POP) to avoid delays in processing your order.

5. Returns and Refunds

  • Return Policy: Returns are accepted within 7 days of purchase. If the fabric has been cut, no returns will be accepted.
  • Late Returns: If a return is made after 7 days, a 20% handling fee will be charged.
  • Non-returnable Items: Fabric that has been cut cannot be returned.

6. Collection and Delivery

  • Delivery: Our driver departs at 10 AM each day. Please ensure that orders are confirmed and submitted in advance to ensure same-day delivery.
  • Collection: If you wish to collect your order, please specify if you will be collecting it personally or using a courier.
  • Lunch Break: Please note that we close for lunch on Fridays from 12:30 PM to 2:00 PM.

7. Privacy and Data Protection

  • We collect personal information only for the purpose of processing your quotation request or sending the digital catalogue if you opt-in. For more details, please refer to our Privacy Policy.
  • Your contact details will only be used for the purposes outlined in our Privacy Policy and will not be shared with third parties for marketing purposes.

8. Copyright and Intellectual Property

  • All content on this website, including text, images, logos, videos, and any other materials, is copyrighted and owned by Rubitex.
  • You may access the content solely for personal, non-commercial use. Reproduction, distribution, or commercial use of any content from this website without our written consent is strictly prohibited.

9. Limitation of Liability

  • Rubitex is not responsible for any damages, losses, or liabilities resulting from the use of our website, including but not limited to direct, indirect, incidental, punitive, or consequential damages.
  • We do not guarantee that the website will be error-free or uninterrupted. We will not be held liable for any technical failures, including server outages or issues with website accessibility.

10. Changes to the Website and Terms

  • We reserve the right to modify, suspend, or discontinue any aspect of the website at any time without prior notice.
  • We may also update or revise these terms and conditions at any time. Any changes will be posted on this page, with the “Effective Date” updated accordingly. We encourage you to review this page periodically.

11. Governing Law and Jurisdiction

  • These terms and conditions are governed by the laws of the Republic of South Africa.
  • Any disputes arising from the use of this website or related to these terms will be resolved by the courts of the Republic of South Africa.

12. Contact Information

If you have any questions or concerns regarding these terms and conditions, please contact us at:

Rubitex
348 Victoria Road, Salt River, Cape Town
info@rubitex.co.za
+27214476002